About us
We measure before we quote
Most removals quotes start with how much you own. Ours starts with four figures you can take yourself in a few minutes, because those four figures decide almost everything else — including, sometimes, whether a particular item is coming with you at all.
Space can be measured. Time cannot be promised. This site does the first and refuses the second.
Why the floor, and not the volume
Two flats with identical contents can be completely different jobs, and the difference is not the furniture. It is a half-landing turn with a handrail projecting into it. It is a lift that stops one floor below the flat. It is a gate at the top of some area steps that is narrower than the fridge behind it.
Every one of those is a dimension, and every one of them can be known in advance by anybody with a tape measure. So we ask for them, and we arrange this entire firm around the storey that produces them.
What we ask, and why it is only four things
The clear diagonal at the tightest staircase turn. The narrowest door opening on the route. The longest rigid dimension of your largest item. And, where there is a lift, its door width and car depth.
That is the list. Everything else — the number of boxes, the day of the week, the mileage — matters far less than any of those four, and we would rather have them accurately than have a room-by-room inventory that tells us nothing about whether the sofa fits.
Measurements of space, not of time
You will not find a transit time, a day count or a response-time promise anywhere on this site, and that is deliberate. Traffic, buildings, lifts, borders and chains are not ours to promise, and a number given to sound confident is worth nothing on the morning it turns out to be wrong.
What we will give you is the route, the plan and the measurements it depends on, all of which are things we actually control.
Things we will not do
We do not move pianos, on any floor and at any crew size. The weight sits high and off-centre and it does not behave like furniture — it is a specialist job with specialist equipment and the honest answer is a different firm.
We hold no waste carrier licence and do not dispose of anything. An old item leaving a property has to be going to a person or an address: a charity that has accepted it, a buyer, a relative. Liability for waste disposed of improperly can attach to the householder as well as to whoever carried it.
And we will tell you when we think something should not make the journey — a flat-pack wardrobe that has already been moved twice, a glass-topped table on a long road route, a mattress that will not go up the last flight. That is not us declining work. It is the same honesty as the measurements.
Surveys
For flats with ordinary access, photographs and measurements are usually enough. For houses, for anything above the second floor without a lift, and for any job where an item is close to the limit, we survey in person — because a house has too many separate access problems to quote reliably from a form.
A survey costs less than being wrong about a staircase, and it is the difference between a fixed quote and an estimate that moves.
Insurance
We carry goods-in-transit and public liability cover. The limits, exclusions and the basis of settlement are in the booking contract rather than advertised in large type here, and high-value or fragile items should be declared before the day rather than mentioned on it.
What customers say
Four of them, all about a measurement
They asked me to measure the landing diagonally, which I had never heard of, and then told me before booking that the sofa was not coming down those stairs. It went over the bannister in the end. Nobody else who quoted had even asked.
I wrote "there is a lift" on the form. There is a lift. It stops on the fifth and I am on the sixth, up a flight the developer clearly added as an afterthought. They spotted it from a photograph and changed the plan before the day rather than on it.
Everything went up the area steps and through a gate that was narrower than our fridge. They had measured it in advance and brought the right people. The last firm we used had tried to bring the fridge through the flat, which was never going to work.
The thing that convinced me was being asked what floor the new flat was on. Four other companies quoted for the whole journey and not one of them asked about the building at the other end, which is where all of it had to be carried.
Customer reviews, shortened for length and published with permission. Moving London holds no press coverage, awards or trade memberships and does not display any.
Send us one measurement
The clear diagonal across the tightest turn on your staircase, corner to corner, with the handrail in place. That single figure answers more questions about a London move than a room-by-room inventory does.